Online service
Returns & Exchanges
We want you to feel looked after even when a fragrance is not right. Begin a return within 14 days of delivery; an opened bottle is welcome for review.
If you change your mind
Write to us within 14 days of delivery with your order number. We will arrange a courier collection and confirm the next steps before anything is booked. For a change-of-mind return, R95 is deducted from the refund to cover collection. A bottle that has been gently tested can still be considered; please send it with the cap and any presentation packaging you have.
If something is wrong
If the bottle arrives damaged, leaks, is defective or is not what you ordered, tell us within 48 hours where possible and include photographs. We cover collection and offer a replacement, exchange or refund according to your preference and the available stock.
What happens next
We confirm the request, arrange collection, then inspect the returned item when it reaches Johannesburg. We send an update when it is received. An approved refund is issued to the original payment method within seven business days of inspection; your bank may take additional time to show it.
Speak to a person
Email hello@kwa-liyema.co.za with your order number and what happened. You can also ask Naledi to direct you to the returns team. We will explain the likely outcome and any cost before you decide.
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