Care from the House
Here for
what comes next.
Track an order, request a return or get help putting something right.
Begin with your order reference and the email used at checkout. We’ll send a private access link to that address. No account is needed.
Another way to get help.
Received a gift, missing your reference, or prefer to speak with someone? The House can help verify the right order. You do not need access to the giver’s inbox.
What happens with a return?
- 01 · Tell us
Select the item, explain what happened and choose the outcome you would prefer.
- 02 · We review
The House checks the request and explains the next step, including any applicable collection cost.
- 03 · Stay informed
Follow the request’s status through your private link. Collection and any remedy follow the applicable review and inspection.
Submitting a request does not approve a refund, replacement or collection. Gift refunds are handled with the original payer.