Returns & Exchanges

The Standard of Care
If a Liyema bottle is not right, the House will receive the return with clarity and care. Opened, damaged, leaking, defective, wrong-item and change-of-mind requests may all be submitted for review.

14-Day Return Window: Start the request within 14 days of confirmed delivery. An opened or sprayed bottle is not automatically excluded.

Begin on WhatsApp: Message the Liyema concierge from the number used at checkout and say that you would like to return your order. Naledi will link the eligible order and serialized bottle, collect the reason, a useful description, optional photo evidence and your preferred refund, replacement or exchange, then show a final summary before submission.

Collection: House approval comes before courier booking. Once approved, Liyema arranges the customer-to-House collection through its courier account. Please return the bottle and available presentation packaging; for a missing-item case, return only what was actually received.

Receipt and Resolution: Courier collection does not complete a refund or replacement. The House first records receipt, reconciles the bottle QR or serial and inspects the return. The approved refund, serialized replacement or exchange is completed after that inspection, with transactional updates sent by WhatsApp when available and email as a fallback.